Armenia | Ms Ruzanna Khachatryan  | Civil Service Council of Armenia 89 Teryan str. AR 0009 Yerevan www.csc.am |
Austria | Ms Sandra Kastenmeier  | Federal Chancellery III/9/a Unit for Civil Service Innovation Ballhausplatz 1 AT 1010 Vienna www.bka.gv.at |
Austria | Mr Thomas Prorok  | CAF-Center Zentrum für Verwaltungsforschung Guglgasse 13 AT 1110 Vienna www.caf-zentrum.at |
Belgium | Mr Manu Breynaert 
Mr Jean-Marc Dochot 
Ms Isabelle Verschueren 
| Federal Public Services Personnel and Organisation Organisational Development 51 rue de la Loi BE 1040 Brussels www.publicquality.be |
Bosnia and Herzegovina
| Mr Kenan Avdagic 
Ms Mubera Begic 
Mr Stasa Sihrovsk  | Public Administration Reform Coordinator's Office (PARCO) Vrazova 9 BA 71000 Sarajevo http://parco.gov.ba/en |
Bulgaria | Ms Mimi Yotova 
Galina Mutafchiyska  | Institute of Public Administration 6-8 Serdica Str. BG 1000 Sofia www.ipa.government.bg/bg/za-centra http://quality.government.bg/en |
Cape Verde | Mr Alfredo Pina | Secretariat of State of Public Administration Directorate General for Public Administration (DGAP) Department of Human Resources Rua Cidade do Funchal Meio da Achada de Sto. António |
China |
| Chinese Academy of Governance (CAG) N° 6 Changchunqiao Road Haidian District Beijing |
Cyprus | Ms Lenia Orphanidou 
| Ministry of Finance Public Administration and Personnel Department CY 1443 Nicosia www.mof.gov.cy/mof/papd/papd.nsf |
Czech Republic | Ms Lenka Svejdarova  | Ministry of the Interior Department for Public Administration Náměstí Hrdinů 3 CZ 14062 Prague 4 www.mvcr.cz/kvalita |
Denmark | Ms Rita Smedegaard Andersen  | Ministry of Finance Agency for the Modernisation of Public Administration Landgreven 4 P.O. box 2193 DK 1017 Copenhagen K www.modst.dk |
Dominican Republic | Ms Johana Guerrero Carrero | MAP - Ministerio de Administraciones Públicas Directora Innovación en la Gestión Departamento de Innovación en la Gestión www.map.gob.do |
Estonia | Ms Karin Närep  | Ministry of Finance Public Governance Policy Department 1 Suur-Ameerika EE 15006 Tallinn www.fin.ee |
Finland | Ms Aila Särmälä  Ms Marika Tammeaid  | State Treasury Services supporting financial administration and management Sörnäisten rantatie 13 FI 00054 Helsinki www.statetreasury.fi |
France | Ms Céline Pelletier  | Ministère du Budget, des Comptes publics, de la Fonction publique et de la Réforme de l'Etat Direction générale de la Modernisation de l'Etat (DGME) - Service Innovation Télédoc 817 64 Allée de Bercy FR 75572 Paris Cedex 12 www.modernisation.gouv.fr |
The Former Yugoslav Republic of Macedonia | Ms Marija Nikoloska | Ministry of Information Society and Administration (MISA) Unit for international cooperation Bvl. Sv. Kiril i Metodija br 54 MK 1000 Skopje www.mioa.gov.mk |
Germany | Ms Astrid Stein  | Bundesverwaltungsamt Federal Office of Public Administration German CAF-Center DE 50728 Cologne www.caf-netzwerk.de www.bundesverwaltungsamt.de |
Greece | Mr Christos Kokkalas  | Ministry of Administrative Reform and E-Governance Vassilisis Sofias 15 str GR 10674 Athens www.ydmed.gov.gr |
Hungary | Mr Dávid Szabó  Ms Julianna Kisné Mátrai  | Prime Minister’s Office Department for Public Administration Development Kossuth Lajos tér 2-4 HU 1055 Budapest https://caf.kim.gov.hu |
Iceland | Mr Pétur Berg Matthíasson | Ministry of Finance Arnarhvoli IS T150 Reykjavík www.raduneyti.is www.government.is |
Ireland | | Civil Service HR Directorate Department of Public Expenditure and Reform 7-9 Merrion Row 4th Floor IE Dublin 2 |
Italy | Ms Sabina Bellotti  | Department for Public Administration Corso Vittorio Emanuele 116 IT 00186 Rome www.funzionepubblica.gov.it www.qualitapa.gov.it |
Latvia | Ms Jolanta Liepa 
| State Chancellery Department for Public Administration Development Brivibas blvd. 36 LV 1520 Riga www.mk.gov.lv/lv/content/kvalitates-vadiba |
Lithuania | Ms Gitana Jurjoniene 
| Ministry of Interior Public Governance Policy Department 2 Sventaragio st. LT 01510 Vilnius www.vrm.lt |
Luxembourg | Ms Nadine Hoffmann 
Ms Josée Kappweiler 
| Ministère de la Fonction Publique et de la Réforme Administrative 63, avenue de la Liberté B.P. 1807 LU 1018 Luxembourg www.fonction-publique.public.lu www.fonction-publique.public.lu/fr/modernisation-etat |
Malta | Mr Joseph Bugeja  | Office of the Prime Minister Management Efficiency Unit MCE Bldg Level 1, Triq L-Industrija MT 3000 Qormi www.cafmalta.gov.mt www.opm.gov.mt |
Norway | Ms Gudrun Vik  | Agency for Public Management and e-Government (DIFI) P.O. Box 8115 Dep. NO 0032 Oslo www.difi.no |
Poland | Ms Katarzyna Dudzik  | Chancellery of the Prime Minister Department of Civil Service al. Ujazdowskie 1/3 PL 00-583 Warsaw www.dsc.kprm.gov.pl |
Portugal | Ms Inês Nolasco 
Ms Teresa Ganhão 
Ms Cristina Evaristo  | Ministry of Finance Directorate General for Administration and Public Employment (DGAEP) Department of Research, International Relations and Communication Rua da Alfândega , 5-2 PT 1149-095 Lisbon www.caf.dgaep.gov.pt |
Romania | Ms Vasilica-Valentina Rusen  | Ministry of Development and Public Administration (MDPA) Directorate for Public Administration Reform Institutional Reform Service Revolution Square, no, 1A Sector 1 RO Bucarest www.mdrap.ro |
Russia | Mr Dmitry Maslov Ms Liliya Nurgatina | Kazan (Volga Region) Federal University 18 Kremlevskaya RU 420008 Kazan www.kpfu.ru www.hspa.kpfu.ru |
Slovakia | Mr Ľubomír Plai  | Slovak Office of Standards, Metrology and Testing Quality Department Štefanovičova 3 SK 81005 Bratislava 15 www.unms.sk |
Slovenia | Mr Vitomir Pretnar  | Ministry of Public Administration Development Office, Quality Division Tržaška cesta 21 SI 1000 Ljubljana www.mju.gov.si |
South Korea | Mr Sung Jin Woo | EU Programmes (Study Visit Programmes to the European Union) 10 th Fl. Baeksang bldg. Gwanhoon-dong Jongno-gu KR 110-782 Seoul |
Spain | Mr Joaquín Ruiz López 
Ms Begoña Lázaro Álvarez  | Ministry for Finances and Public Administration Evaluation and Quality Agency Department of Services Quality c/ Príncipe de Vergara, 108 3ª planta ES 28002 Madrid www.aeval.es |
The Netherlands | | Ministry of the Interior and Kingdom Relations Postbus 20011 NL 2500 EA The Hague www.minbzk.nl |
Turkey | Mr Akin Ak  | Prime Ministry Department for Administrative Development Basbakanlik Merkez Bina Bakanliklar TR 06573 Ankara www.basbakanlik.gov.tr |
Ukraine | Mr Iurii Kabakov Mr Petro Kalyta | Ukrainian Association for Quality Mykilsko-Slobidska Str., 6-D 020002 Kiev www.uaq.org.ua
|
United Kingdom | | Cabinet Office 70 Whitehall UK London SW1A 2AS www.customerserviceexcellence.uk.com www.cabinetoffice.gov.uk |