EU Quality Conferences

9th European Quality Conference
Joining forces and breaking silos towards a better performing, transparent and inclusive public administration
Malta (MT), 15-16 May 2017

8th European Quality Conference
Strengthening the capacity of public administration in tackling current and future challenges – Public administration as part of the solution

Luxembourg (LU), 1-2 October 2015

7th European Quality Conference
Towards Responsible Public Administration
Vilnius, 3-4 October  2013


6th European Quality Conference
Doing the Right Things Right: Towards a more Result-Oriented Public Sector in Europe
Warsaw (PL), 29-30 September 2011

5th Quality Conference
The Citizen at the Heart of European Quality
Paris (FR), 20-22 October 2008

4th Quality Conference
Building Sustainable Quality
Tampere (FI), 27-29 September 2006

3th Quality Conference
Making Opportunities Work
Rotterdam (NL), 15-17 September 2004
Main themes: Leadership, customer orientation, e-Government, partnerships, change management, measurements, TQM models, cost-effectiveness, staff development. About the content: 65 best practices were presented. According to the summary of the conference the future challenges of quality management include paying more attention to leadership development, enhancing competitiveness of public sector as a employer, bettering the management of diversity and enhancing the use of ICT in service delivery. Also the relationship between public sector and civil society need attention. 85 percent of the conference participants felt they received new ideas for their future work and 94 percent would recommend others to participate in Quality Conference 4.

2nd Quality Conference
Innovation, Change, Partnership
Copenhagen (DK), 2-4 October 2002
About the content: Launch CAF 2002, 49 best practices were presented. The key findings of the conference highlighted that more attention for users' demands is required, quality improvement is an ongoing process of trial and error, more attention is required for problems and barriers since these areas will teach us the most. 74 percent of the participants went home with new ideas for improvement. 89 percent would recommend others to participate in Quality Conference 3.

1st Quality Conference
Sharing Best practices
Lisbon (PT), 10-12 May 2000
Main themes: New Millennium, New Public Management, Total Quality Management, Internet and the new technology, Citizen Orientation. About the content: Presentation of the Common Assessment Framework (CAF 2000), 39 best practices, the usefulness of best practices as a learning tool.