CAF Videos

CAF Tutorials

In this 6 minute tutorial, a short introduction to CAF is given. A very useful and quick way to get acquainted with the methodology.

Tutorial CAF ENG.avi

This 6 minute tutorial gives a short when, who & how when it comes to improving the organisational performance.


These 2 CAF tutorials was realised by the Italian Department for Public Administration in cooperation with Formez PA.


CAF Movie

In this ½ hour movie, 7 organisations from 6 different European countries tell us how they started and implemented the quality approach with CAF, which improvements were put into place and how this was appreciated by both internal and external users of their services.

We invite current and future CAF users to discover the effectiveness of CAF in improving public sector organisations through the testimonies of CAF users and their customers in Belgium, Czech Republic, Denmark, Germany, Italy and Portugal.

The movie was an initiative of the EIPA CAF Resource Centre and the network of national CAF correspondents and was realised thanks to the Portuguese Presidency. It has been presented at the 3rd European CAF event in Lisbon.

We hereby wish to thank all the public administrations that have actively contributed to this movie.